Trust & Risk Agent at whatnot

This role is ideal for early-career professionals with 1–3 years of experience in trust and safety, fraud operations, or high-stakes customer support. It is a perfect fit for a proactive problem-solver who understands the nuances of e-commerce marketplaces and enjoys investigating complex, sensitive user issues. Since the platform thrives on collectibles and community, a passion for cards, comics, or fashion is a significant advantage. The compensation is competitive for a junior to mid-level role in Dublin (€35k–€42.5k) and comes with an extensive benefits package. Standout perks include a "dogfooding" budget to shop on the app, a home office allowance, and comprehensive family planning benefits. While the role is hybrid and requires proximity to the Dublin hub, it offers flexibility and a "growth mindset" culture typical of high-growth tech startups. **You might be a good fit if you...** * Have experience using CRM tools like Zendesk, Kustomer, or Intercom to resolve escalations. * Are comfortable working weekends to support a 24/7 global marketplace. * Excel at de-escalating tense situations through clear, empathetic written communication. * Live within commuting distance of Dublin and enjoy a mix of remote and in-person collaboration.