**Who this is for** This role is for a technical developer or architect focused on managing enterprise intranet platforms, specifically ensuring the stability a
Work type: remote
Location: United States
Type: Full-time
**Who this is for** This role is for a technical developer or architect focused on managing enterprise intranet platforms, specifically ensuring the stability and scalability of Toast’s internal knowledge-sharing portal, "The Pantry." **Key highlights** You will serve as the technical owner of the Unily CMS, maintaining system architecture, search functionality, and integrations while collaborating with cross-functional teams to streamline internal employee knowledge access. **You might be a good fit if you...** - Have extensive experience with enterprise CMS platforms like Unily, SharePoint, or Adobe Experience Manager. - Possess strong technical proficiency in CSS, JavaScript, and working with CMS APIs. - Understand how to design structured knowledge environments and scalable information architectures. - Can effectively translate technical constraints into clear guidance for business stakeholders.
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Intranet Technical Developer / Architect responsible for the technical architecture, extensibility, and operational stability of The Pantry, Toast’s enterprise intranet and employee knowledge platform built on the Unily CMS.
The Pantry serves as the central destination for employees to access policies, procedures, operational guidance, and company knowledge. As the platform grows across the organisation, it must remain structured, searchable, and technically scalable so employees can easily locate reliable information.
A day in the life (Responsibilities)
This role owns the technical foundation of the platform, including CMS configuration, structured knowledge architecture, search optimisation, and system integrations. The CMS Technical Architect / Developer ensures The Pantry’s navigation structures, templates, metadata models, and integrations are designed to scale as the organisation grows.
While Toast’s Centres of Excellence (COEs) author and maintain subject-matter knowledge, The Pantry team maintains the platform architecture and technical infrastructure that supports it. This role sits at the intersection of CMS engineering, information architecture, and enterprise knowledge systems, enabling The Pantry to function as a reliable and intelligent employee knowledge platform.
What you'll need to thrive (Requirements)
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast).