US- Technical Solutions Analyst at PointClickCare

Ideal for a mid-level technical professional with a post-secondary diploma or degree in Information Technology or a related field, this role focuses on providing entry-level technical support and troubleshooting for healthcare technology products. **What makes it worth a look...** This is a full-time, fully remote Technical Solutions Analyst position at PointClickCare, offering a salary range of $55,000 to $70,000 per year, with occasional travel to Mississauga or Salt Lake City for in-office events. **You might be a good fit if you...** * Have strong technical troubleshooting skills using effective questioning and the 5 W's and an H. * Possess knowledge of network protocols like TCP/IP, HTTP, and TLS/SSL, along with experience in RDBMS (SQL Server preferred), APIs, SSO/MFA, JavaScript, HL7, and XML. * Are proficient with diagnostic tools such as Kibana and AppDynamics, and can support web-based software applications. * Are familiar with AI tools like MS Co-Pilot or ChatGPT and have healthcare domain knowledge.