User Operations Manager, US at Harvey

You're a seasoned customer support or user operations leader with at least four years of experience, including two years managing teams, ready to drive operational excellence in a fast-paced, high-volume environment. **What makes it worth a look...** Harvey is offering a full-time, hybrid role in New York with a competitive salary of $144,000-$216,000 per year. This is a chance to help build a generational company at a pivotal moment. **You might be a good fit if you...** * Have managed teams in a fast-paced, high-volume support setting. * Can analyze key metrics and trends to drive operational decisions. * Are deeply familiar with Freshdesk or similar support platforms.