User Operations Specialist at Harvey

This role is designed for early-career professionals with at least two years of customer support experience in the SaaS world. It is a great match for someone comfortable handling a high volume of non-technical inquiries while looking for a clear path to move into more technical support roles. **What makes it worth a look...** You get to join a high-growth AI startup at an early stage and benefit from a structured four-week onboarding program and a professional development stipend. The hybrid schedule offers a balance of in-person collaboration in San Francisco and remote flexibility. **You might be a good fit if you...** * Have spent at least two years resolving tickets in a fast-paced tech environment. * Are comfortable using or learning support tools like Zendesk, Freshdesk, or Salesforce. * Want to help build out a knowledge base and FAQs from scratch. * Prefer a role that blends customer service with a future focus on technical troubleshooting.