UX Researcher at Gitlab

This role is ideal for a mid-level researcher who thrives in highly technical environments and possesses a strong grasp of mixed-methods research. You should be

Work type: remote

Location: Remote, Canada; Remote, France; Remote, Germany; Remote, Ireland; Remote, Netherlands; Remote, Spain; Remote, United Kingdom; Remote, US

Salary: $100,000 – $150,000/yr

Type: Full-time

Summary

This role is ideal for a mid-level researcher who thrives in highly technical environments and possesses a strong grasp of mixed-methods research. You should be comfortable navigating the complexities of DevSecOps, security, and monetization workflows. The team is looking for a self-starter who can balance the rigor of strategic discovery with the speed required for tactical usability testing, all while working across various product domains. A standout feature is the truly "remote-first" culture and the broad geographical eligibility across North America and Europe. With a generous salary range of $100k–$150k USD (plus equity and home office support), this position offers high-level compensation for a mid-tier role. You’ll also benefit from a structured growth path, working alongside Senior and Staff researchers who prioritize mentorship and process iteration. **You might be a good fit if you:** * Have experience researching enterprise-grade software or developer tools. * Are comfortable using AI productivity tools as part of your daily research workflow. * Can confidently guide stakeholders toward the right research methodology when opinions differ. * Thrive in a fast-paced, iterative environment where you need to pivot based on sudden changes in product direction.

Job Description

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our [values](https://handbook.gitlab.com/handbook/values/) and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software.

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.About the Role

You'll be joining GitLab's UX Research team, supporting various product domains including Core DevOps Workflows, Monetization, Security and Compliance.

We're looking for someone who can ramp up to a highly technical area quickly. You'll lead tactical studies (helping teams make fast decisions) and contribute to strategic research (uncovering user needs and opportunities). This role requires comfort with ambiguity, the ability to balance speed and rigor, and flexibility to adapt your approach based on team needs and timelines.

You'll work alongside Senior and Staff UX Researchers who will support your growth, while building strong collaborative relationships with your Product Design and Product Management counterparts.

What makes this role unique:

Research enterprise developer tools and DevOps workflows

Work across multiple product areas, building broad product knowledge

Fast-paced environment where research directly influences design decisions

Opportunity to learn from experienced researchers while making immediate impact

What you’ll bring

Empathetic, curious and open-minded.

Deep experience running mixed-methods research.

Experience working directly with stakeholders and be comfortable guiding them to the most appropriate research approach (in particular if they have a different opinion).

Experience working in a highly iterative, fast paced environment, and have the ability to pivot with sudden changes in direction.

[Self-motivated and self-managing](https://handbook.gitlab.com/handbook/values/#efficiency), with strong organizational skills.

Ability to ramp up to a highly technical domain quickly.

Share our [values](https://handbook.gitlab.com/handbook/values/), and work in accordance with those values.

Able to conduct research in a fully remote setting.

Experience working on enterprise and/or developer tooling products is a plus.

What you’ll do

Be the expert on the users within your allocated area of coverage: know how they use the GitLab, their pain points, their workflows, etc.

Collaborate with GitLab designers, product managers and engineers on a wide array of research projects.

Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out insights.

Use a wide variety of qualitative and quantitative research methods to apply to research questions.

Communicate out statuses and updates of project work to stakeholders.

Advocate for and socialize actionable insights independently and in a clear and compelling way to increase empathy.

Produce research insights that result in impact.

Participate in some of the research fielded by Senior and/or Staff Researchers to gain knowledge and exposure to more complex research projects.

Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews.

moMEA
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range
$100,000—$150,000 USD

#### How GitLab Supports Full-Time Employees

[Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)

[Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/)

[Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.)

[Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/)

[Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/)

[Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

[Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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