This role is ideal for a mid-level healthcare administration professional with 3 to 5 years of experience in medical billing, claims, or insurance verification.
Work type: hybrid
Location: Nashville, TN
Type: Full-time
This role is ideal for a mid-level healthcare administration professional with 3 to 5 years of experience in medical billing, claims, or insurance verification. The perfect candidate has a sharp eye for detail and a deep understanding of how insurance policies translate into patient financial responsibility, specifically within the behavioral health space. As a hybrid position based in Nashville, you’ll spend four days a week in-office, offering a balance of collaborative face-time and remote flexibility. You will play a critical "gatekeeper" role in the revenue cycle, ensuring that patients understand their benefits while helping the organization maintain financial health through accurate documentation in Salesforce. **You might be a good fit if you...** * Have significant experience navigating complex health insurance policies and medical billing procedures. * Are highly proficient in using Salesforce or similar CRM/EHR platforms for data entry and documentation. * Can explain complex financial and insurance terms to patients and families with empathy and clarity. * Live within 75 minutes of Nashville and are comfortable with a 4-day-per-week in-office schedule.
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### Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
### About the Role
This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
### Responsibilities
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits [here](https://www.charliehealth.com/careers/behavioral-health-operations#benefits).#LI-HYBRID
Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.
### Our Values