This role is ideal for an early-career professional (1–3 years experience) who enjoys client relationship management and has a background in the veterinary or p
Work type: remote
Location: Remote
Salary: $55,000 – $70,000/yr
Type: Full-time
This role is ideal for an early-career professional (1–3 years experience) who enjoys client relationship management and has a background in the veterinary or pet health industry. Since the position focuses on "saving" accounts and driving deeper platform adoption, it suits someone who is highly empathetic but also analytical enough to identify usage patterns and "at-risk" customers. The compensation is competitive for an entry-level role, offering a base of $55,000–$70,000 plus bonuses and equity—a rare perk for this level. The position is 100% remote within the US and includes a home office stipend, an open vacation policy, and bi-annual company retreats, making it an excellent bridge for those moving from clinical veterinary roles into the tech sector. **You might be a good fit if you...** * Have working knowledge of veterinary clinic operations or inventory management. * Are comfortable making proactive outbound calls and "handling the heat" when customers have concerns. * Enjoy creating educational content, like webinars or tutorials, to help users succeed. * Are a "problem solver" who can look at data to figure out why a client might be slipping away.
Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.
About the Position
The Customer Retention team is responsible for maintaining and strengthening existing relationships with our vibrant community of veterinary professionals! The Customer Retention team uses a multifaceted approach to identify weak spots in our relationships with customers, as well as field objections and concerns so that we can work towards a resolution and stronger relationship.
This is achieved through a variety of holistic methods including strategic outbound calling, community events, educational courses & webinars, an ambassador program, email campaigns, reporting, and collaborative content. This role constitutes a vital piece of the overall customer experience journey, so candidates will work closely with both the Customer Experience team as well as the Sales & Growth team.
The ideal candidate is a proactive self-starter who thrives in a team environment. This person will be excited by the challenge of proactively engaging with our customer base and is willing to go the extra mile to ensure all concerns are addressed. Candidates are expected to engage with a large (and quickly growing) community of thousands of passionate veterinary professionals by phone, live chat, email, and video conference. The ideal candidate has a passion for helping others and is empathetic, resilient, and tenacious.
What you'll do
In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.
To apply, please submit your application through Vetcove’s Careers Page. The application deadline is March 1st, 2026.
Please note we are unable to sponsor work visas at this time.
Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
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Employment is contingent upon successful completion of a background check.