This role is designed for a seasoned SaaS executive with a deep background in global professional services and customer implementation. The ideal candidate has
Work type: onsite
Location: Seattle, Washington, United States
Salary: $162,400 – $220,000/yr
Type: Full-time
This role is designed for a seasoned SaaS executive with a deep background in global professional services and customer implementation. The ideal candidate has 15+ years of experience, including significant time leading teams of 50+ members through complex enterprise rollouts. You should possess a rare blend of high-level strategic vision and operational grit, with a specific focus on using technology to optimize delivery. The position offers a competitive compensation range ($162k - $220k) and a seat at a "unicorn" company that is rapidly scaling its global footprint. A unique highlight of this role is the heavy emphasis on **AI-driven automation**; you aren't just managing people, you are redesigning the implementation playbook using intelligent tools to reduce manual touchpoints and accelerate time-to-value for high-profile clients like European Wax Center and CorePower Yoga. **You might be a good fit if you...** * Have successfully led global services teams and managed a high-performing leadership pipeline. * Are an "AI champion" who knows how to integrate automated signals and risk telemetry into the project lifecycle. * Excel at navigating high-stakes C-level escalations and building long-term executive relationships. * Thrive in data-rich environments, using tools like Salesforce and Rocketlane to drive operational rigor.
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
About the Role
As the Vice President of Professional Services, you will own the end-to-end strategy and execution of onboarding, implementation, and services delivery for Zenoti’s global SaaS customers. You’ll lead and scale a high-impact team of leaders and practitioners responsible for enabling customer success from Day 1 through effective project governance, strategic alignment, and operational excellence.
This executive role is ideal for someone who thrives in driving customer transformation at scale, leading with data and AI enablement, building cross-functional trust, and developing the next generation of delivery leadership. You will work closely with Product, Sales, Customer Success, and Engineering to ensure that Professional Services is a strategic growth lever for the business.
What You’ll Be Doing
1. Organizational Leadership & Talent Strategy
Crafts and communicates a long-term services strategy that scales with the business.
Enterprise Customer Engagement
Establishes trust with global customers and guides them through complex change initiatives.
AI & Automation Champion
Integrates intelligent tools that amplify delivery quality, reduce cost, and boost velocity.
Operational Rigor
Sets up high-precision systems for monitoring, forecasting, and course correction.
Talent Magnetism
Attracts and retains top-tier PS talent while fostering internal mobility and growth.
Cross-Functional InfluenceExecutive Presence
Navigates across teams to align priorities, influence decisions, and create shared success metrics.
Ability to project confidence, credibility, and strategic clarity in high-stakes interactions—both internally with cross-functional leaders and externally with enterprise clients
Zenoti Pay Range
$162,400—$220,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.