Vice President, Customer Success at Vultr

This role is designed for a seasoned cloud infrastructure veteran who has transitioned into executive leadership. You need at least 10 years of experience, specifically within the IaaS or PaaS sectors, and a deep technical understanding of cloud orchestration, GPUs, and usage-based billing. While the listing is categorized as "mid-level," the responsibilities (global strategy) and title suggest they are looking for a heavy-hitter capable of managing complex Service Level Agreements (SLAs) for enterprise clients. The compensation package is highly competitive, especially considering the 100% company-paid insurance premiums and a dollar-for-dollar 401(k) match. The benefits emphasize long-term retention, offering a one-month paid sabbatical every five years and an annual anniversary bonus. This is a fully remote, US-based position within a company that recently secured a $3.5 billion valuation, offering significant stability and high-growth potential. **You might be a good fit if you...** * Have led large CSM and Technical Account Management (TAM) teams in a cloud-first environment. * Understand the "nitty-gritty" of data center operations and infrastructure architecture. * Are obsessed with Net Revenue Retention (NRR) and automating the customer lifecycle. * Can influence C-suite stakeholders while simultaneously mentoring a global team of directors.