Vice President, Customer Success at Elsevier

The ideal candidate is a seasoned SaaS leader with over 12 years of experience managing large, global post-sales teams in the academic, scientific, or government sectors. You should have a deep background in scaling mature operating models and leading managers within a matrixed organization. **What makes it worth a look...** This fully remote role offers a substantial salary range reaching up to $303k in high-market areas, plus an annual incentive bonus. You get high-level executive visibility as part of a senior leadership team, with a clear path to potentially succeed the current SVP. Perks include study assistance, sabbaticals, and shared parental leave. **You might be a good fit if you...** * Have spent at least 5 years in a VP-level role managing regional or global organizations. * Are fluent in scaling tech-enabled engagement models using Gainsight and Salesforce. * Are comfortable driving strategy and retention for high-profile B2B academic or government clients. * Prefer a data-driven environment focused on operational design and measurable customer impact.