VP, Technical Support Engineering - Slack at Slack

You are a seasoned executive with over 12 years of technical support experience, specifically managing complex enterprise operations. You need a background in leading global teams within cloud or SaaS environments and a degree or equivalent professional experience to succeed in this leadership role. **What makes it worth a look...** Slack, a Salesforce company, offers a base salary range of $221,900 to $390,300 annually for this position. This is an on-site leadership role based in major tech hubs including Chicago, Atlanta, Seattle, Indianapolis, Austin, or San Francisco. **You might be a good fit if you...** * Possess 5+ years of executive experience managing managers in a global, enterprise-scale organization. * Expertly navigate highly matrixed corporate structures to remove operational blockers. * Maintain rigorous accountability for support KPIs like CSAT and time-to-resolve metrics. * Have a proven track record of using support data to influence product development cycles.