WEM Partner Manager at five9

This role is ideal for a mid-to-senior level professional with at least 3 years of experience in the **CCaaS (Contact Center as a Service)** or AI space. You sh

Work type: remote

Location: United States (Remote)

Salary: $68,500 – $159,200/yr

Type: Full-time

Summary

This role is ideal for a mid-to-senior level professional with at least 3 years of experience in the **CCaaS (Contact Center as a Service)** or AI space. You should have a strong background in business development or partner management, specifically within a SaaS reseller model. The position requires a "connector" personality—someone who can navigate complex contracts, coordinate with SalesOps, and drive revenue through strategic third-party relationships. The compensation range is broad ($68,500 - $159,200), offering significant upside for experienced negotiators, likely supplemented by performance bonuses and equity. The role is **fully remote** (unless you live near San Ramon, CA) but requires **30% travel** for events and meetings. Five9 offers premium benefits, including 100% employee healthcare coverage and a generous parental leave policy. **You might be a good fit if you:** * Have a deep understanding of **Workforce Engagement Management (WEM)** or cloud contact center technology. * Are comfortable managing the entire partner lifecycle, from contract negotiation to joint GTM strategy. * Enjoy "evangelizing" products by training sales teams and producing marketing assets. * Can balance high-level strategy with the technical details of SKUs, pipeline tracking, and SFDC management.

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As the WEM Partner Manager, your primary responsibility is to drive resale bookings and revenue through key WEM partnerships. You will be responsible for the overall success of the partnership, including partner management, reseller contracts, program activities, partner enablement, joint GTM initiatives, and driving revenue growth. This role reports to the Senior Director, Business Development and will require collaboration with Sales, SalesOps, Solution Consulting, Marketing, PS, Product Management, Finance and others.

Key Responsibilities:

• Align with Five9 Sales and key partner staff on joint customer opportunities, GTM strategy, growth opportunities, and sales pursuits

• Support special bid pricing and negotiations with partners as required.

• Enable Five9 sales and partner sales teams with cross-training of joint solutions

• Support execution of Five9 reseller contracts and amendments, SKU creation, financial tracking and other SalesOps efforts

• Engage with internal/external product and partner marketing staff to produce compelling assets and customer materials

• Partner with sales and partner marketing staff on joint event and GTM activities

• Track pipeline for assigned WEM partners and monitor overall activities toward achieving quarterly and annual bookings targets

• Engage with SalesOps and Finance to track and manage partner performance, overage/usage issues, SOW requirements, etc.

• 3+ years of Contact Center (CCaaS) and/or AI experience; Understanding of these markets and key adjacent technologies

• Significant Sales, Marketing and/or Business Development experience and proficiency in engaging with partners

• Understanding and history with SaaS and/or reseller contracts; strong negotiation skills and ability to manage complex challenges (internal and external)

• Ability to travel 30% of the time for various events, conferences, meetings, etc.

• Excellent presentation and communication skills – virtual and in-person

• Ability to interface well with sales, product, marketing, and leadership staff

• Proficiency with standard business management tools (SFDC, Excel, PowerPoint, and other systems)

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

The US base salary range for this role is below.
$68,500—$159,200 USD

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