WFM - Service Level Coordinator at Clipboard Health

You're a technical forensic operator with mid-level experience in workforce management who can act as an operational architect. You should have a background in auditing agent behaviors and the ability to build automated tracking tools from scratch using Google Sheets. **What makes it worth a look...** Clipboard Health offers a fully remote environment with this 24/7 global team. It is a rare chance to move beyond basic monitoring into a high-impact governance role where you audit financial efficiency and prescribe specific levers for senior leadership. **You might be a good fit if you...** * Are an expert in Google Sheets with the ability to build complex forensic audits. * Have experience managing live queues within Amazon Connect or Zendesk Omnichannel routing. * Know how to navigate Assembled WFM for scheduling and planning feedback loops. * Can translate noisy data into clear business narratives for Directors during high-pressure incidents.