WFM - Service Level Coordinator at Clipboard Health

This role is for a data-driven operations specialist who has mastered workforce management tools and knows how to audit agent behavior deeply. You need significant experience with Amazon Connect or Zendesk and the ability to turn messy queue data into clear, high-stakes reports for directors. **What makes it worth a look...** Clipboard Health is a profitable, remote-first YC Top Company that offers the stability of any-time work across a 24/7 global team. Since it operates in the on-demand healthcare marketplace, you get to solve complex logistical problems that have a direct impact on real-world staffing shortages. **You might be a good fit if you...** * Can build complex, automated tracking tools from scratch using Google Sheets and Metabase. * Have experience managing real-time service levels across multiple lines of business simultaneously. * Are comfortable performing forensic audits to find "hidden capacity" or agent status irregularities. * Feel at home in a high-pressure 24/7 environment where you are the primary source of truth for leadership.