Workforce Engagement Management - Application Consultant (Verint) at five9

This role is designed for a technical consultant with 3–5 years of specialized experience in implementing **Verint Workforce Engagement Management (WEM)** suites. You are the ideal candidate if you possess deep architectural knowledge of Workplace Management (WFM) and Quality Management (QM) tools and are comfortable moving between technical troubleshooting, client training, and strategic consulting. While this is a remote-friendly role based in India (via Acqueon), it requires a heavy travel commitment—**up to 70%**—including potential international trips. You will join a global Professional Services team, bridging the gap between cloud contact center software and client-side deployment. The company emphasizes a "team-first" culture and offers a clear path toward obtaining Verint Application Consultant Certifications within your first year. **You might be a good fit if you...** * Have 3+ years of professional services experience specifically implementing **Verint WFM and Interactions**. * Are comfortable with a high-travel lifestyle (70%) to meet with clients on-site. * Possess a strong technical foundation in contact center tech like VoIP, ACD, CTI, and IVR. * Excel at translating complex SaaS configurations into clear training materials for end-users.