Workforce Management Analyst II at F5

Ideal for an analyst with at least two years of experience in workforce analytics, forecasting, or scheduling, ideally holding a Bachelor's degree in a related field or possessing equivalent professional experience. **What makes it worth a look...** This full-time, hybrid role is with F5, based in Guadalajara. The company focuses on cybersecurity and empowering organizations to create, secure, and run applications. **You might be a good fit if you...** * Can analyze historical data to create accurate short-term and long-term workload forecasts. * Have advanced Excel skills, including pivot tables and VLOOKUP. * Are familiar with workforce management tools like NICE or Verint. * Understand contact center metrics such as AHT, ASA, and shrinkage.