Workforce Management Program Manager at Gusto

This role is designed for a seasoned Program Manager with 7–10+ years of experience who thrives at the intersection of operations and technical execution. The ideal candidate has deep expertise in Agile/Scrum methodologies and a proven track record of managing complex work intakes for cross-functional teams like Data, Engineering, or Workforce Management (WFM). The position offers a competitive salary range reaching up to $149k in major hubs like SF or NYC, alongside a hybrid work model requiring 2–3 days in-office per week. You’ll have significant ownership over the CX Planning & Insights roadmap, specifically optimizing the NICE WFM platform to support a massive small-business customer base. **You might be a good fit if you:** * Have mastered Jira or Asana to lead sprints, stand-ups, and backlog grooming. * Experience navigating high-growth environments where you must translate high-level strategy into actionable operational sprints. * Possess a strong background in contact center operations or WFM environments (a major plus). * Are a "central hub" communicator who can align technical sub-teams with executive leadership goals.