Workforce Manager at Global Payments

This role is designed for a seasoned Workforce Management expert with at least seven years of experience specifically within the BPO or global contact center space. You need a deep technical background in forecasting and capacity planning, particularly within the fintech or financial services sector. **What makes it worth a look...** Global Payments offers the scale of a massive international firm, meaning you will manage complex, multi-site strategies across different geographies. It is a high-impact leadership position where you own the governance of vendor ecosystems and drive automation initiatives rather than just managing daily schedules. **You might be a good fit if you...** * Have mastered WFM platforms like NICE, Verint, Aspect, or Genesys. * Can build complex forecasting models using Excel, SQL, or VBA. * Are comfortable presenting performance dashboards and cost-per-FTE insights to executive leadership. * Have a background in high-pressure fintech environments where SLA compliance is critical.