Workplace Infrastructure Support Engineer at CDW

This role is ideal for a mid-level IT professional who enjoys being the "face of IT." It is a highly visible, on-site position in Manchester focused on high-touch end-user support. The perfect candidate has a strong technical foundation in Windows and MacOS environments and thrives on resolving a high volume of hardware and software requests while maintaining a proactive, customer-first attitude. The key highlight of this position is the opportunity to work within a global Fortune 500 environment while building deep technical expertise. You will have direct exposure to modern management tools like Intune and SCCM and the chance to collaborate with 3rd-tier engineering teams, making it an excellent ladder for someone looking to move from general support into infrastructure engineering. **You might be a good fit if you:** * Have hands-on experience supporting Windows 10/11, Office 365, and MacOS (JAMF) in a corporate setting. * Enjoy "walk-up" support and building relationships with colleagues in a physical office environment. * Are familiar with ServiceNow or similar ITSM tools and value rigorous asset management. * Possess a "can-do" mindset and a willingness to travel to other sites when necessary.